Warranty Info

Limited Warranty and Disclaimer. READ THIS ENTIRE WARRANTY AND DISCLAIMER BEFORE USE. IF THE TERMS ARE NOT ACCEPTABLE, RETURN THE PRODUCT PRIOR TO ANY USAGE IN THE ORIGINAL PACKAGING WITHIN 7 DAYS OF RECEIPT OR A REFUND OF THE PURCHASE PRICE. This warranty applies to Products as specified in the user's manual and is effective upon delivery date, and covers only the fuel cell unit and not fuel cartridges and/or accessories associated with this sale. UltraCell warrants that the Products will be free from defects in material and workmanship, under normal use and service: (a) the shorter of (i) one (1) year from the 1st day of use or (ii) two (2) years from the date of shipment if to a Distributor and (b) 1,000 hours of operation, whichever comes first. This warranty is void under any of the following conditions: (i) opening the case; (ii) unit is damaged by accident or use not in accordance as specified in the operations manual and/or operating conditions as determined by UltraCell; (iii) revision of the purchase agreement and/or any relevant official document without UltraCell's written prior approval; and (iv) use of fuel cartridges that are not manufactured and/or refilled by UltraCell.

ULTRACELL MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. The exclusive remedies of Purchaser under the warranty set out in this Section will be, at the option of UltraCell; either repair, replacement or the issuance of a credit to the Purchaser. Purchaser agrees that no agent, employee or representative of UltraCell has authority to bind UltraCell to any affirmation, representation or warranty concerning the Products other than those warranties expressly set forth herein.

In the event the Product is subject to technical issues under this warranty, the registered owner must report the problem immediately via telephone during regular business hours at (631) 499-5155 or email at sales@bren-tronics.com with your name, contact information, and a brief description of the problem. A customer care representative will contact the registered owner within 1 business day to determine the appropriate course of action. If the unit is determined to be faulty due to manufacturing defects, UltraCell shall repair or replace the Product at its discretion. The warranty expiration shall be pro-rated based on the hours used and/or date of purchase.